If you own or operate a service or manufacturing business, one great way to show your leadership of your industry and in the local business
Had a good customer service experience that I thought tied into my theme of customer service as marketing device. I’ve written several articles on the
I’m always in search of particularly effective branding efforts, just to enjoy a job well-done. Knowing how hard it is to carry out brand development
Service businesses are funny things sometimes. Clients tend to pigeonhole your service firm based on what service you first performed for them. They rarely actually
Everybody wants to be wanted, or at least recognized. I have a few places where they know me on sight when I walk in the
One of the hallmarks of a strong b-to-c company is the reputation of their customer service approach. Think how much the CS interaction defines the
