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Posts Tagged ‘engagement’

Under-promise and Over-deliver – Good Customer Service is Tougher Than it Sounds

Had a good customer service experience that I thought tied into my theme of customer service as marketing device. I’ve written several articles on the

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Sometimes you want to go . . . where everybody knows your name

Everybody wants to be wanted, or at least recognized. I have a few places where they know me on sight when I walk in the

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