Service businesses are funny things sometimes. Clients tend to pigeonhole your service firm based on what service you first performed for them. They rarely actually
In our daily consulting practice, we see the inside of businesses all over the country, and can make some fairly educated observations about how they
One of the hallmarks of a strong b-to-c company is the reputation of their customer service approach. Think how much the CS interaction defines the
Recent economic indicators describe a consumer climate that is different than virtually any in recent history, and consumer product and service businesses are having a
