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Tag: copy

  • The Power Of Words . . .

    The Power Of Words . . .

    Marketers use words for many different purposes, to persuade, to cajole, to express urgency, to instill fear, to provide an identity, to convey calm or safety or trustworthiness. We’re like superheroes, in that we can use those powers connected to words for good or for evil, to help customers find the perfect item or service, or to drive them to register for a worthless but exciting-sounding product that they may regret later if indeed they ever receive it. Despite a documented decrease in the average person’s vocabulary inventory, the power of words has never been stronger. How far can that trend be extended?

    Our fervent hope is that it be reversed, that the general populace realize the power of words, the need for a full-scale, broad-spectrum education, which can open doors far beyond computers and technology. As little as 50 years ago, the average American high school graduate had a strong grasp of their own language, could read and write at a reasonably consistent level, and was equipped with the tools to take them as far in life as they could achieve using public, published information sources. The library was a place of knowledge, of reverence, and for those equipped to use it to its fullest potential, a place of wonder and excitement.

    Today, that same American graduate has a smaller functional vocabulary, lower level spelling skills, is slower to comprehend what they read, and can often not fully absorb the daily newspaper, which is typically written on an 8th grade reading level. They can also carry a small library in their hand, on a digital reader with a collection of public domain books, and with an internet-connected tablet, can learn things about the world around them every minute of every day. However, the words may be there and be readable by nearly all, but the wisdom and the editorial judgement and curation that vets those words are no longer present, so the onus is on the reader to choose their sources wisely, to choose who to believe very carefully. Inaccurate words have the same power as the accurate ones, and travel just as quickly.

    Marketers of questionable ethics and flexible morals have been known to take advantage of the power that words possess, to portray a situation or product in a certain light that might take advantage of those whose comprehension of words and their discernment of nuance of phrases might be diminished. Good marketers know they needn’t stoop to that level to be fantastically successful at what they do, to engage and persuade and enlighten audiences and provide a gentle nudge toward purchase. But the internet has become a playground for the more nefarious among us, causing the average person to act with additional caution when reading anything online, regardless of its source.

    Marketers need to remind themselves that this tactic of deceit and misdirection is a game of diminishing returns, that the more tricks, click bait, misleading tags and headlines that appear, the fewer people who will investigate anything in that channel overall, reducing response rates and cutting profits to the point where the credibility of digital outreach will reach a low ebb, and a new approach will have to be put in place. Those who are agile and can adapt to the new paradigm with flourish, those who are more Tyrannosaur-like will perish in the aftermath of the volcano. Be mindful of the power of words that you hold in your hands – misuse of that power affects us all . . .

  • 3 Ways NOT To Fall for a Clever Headline

    3 Ways NOT To Fall for a Clever Headline

    In a routine scan of my e-mail inbox, the discussion pages of my 40-some LinkedIn groups, various news sites and marketing sites, I counted over 100 headlines like the one above, promising everything from business lead generation to building up my profile, to keeping my windows from sticking, to where to go in Ocean City. All tempt the reader with a memorable number of simple solutions, neatly encapsulated in a short, easily digestible list, suggesting that if you compile enough lists about all the elements of your life, you’ll have all the answers and your life will run smoothly.

    Is this what content marketing practice has distilled itself down to, a clever headline offering quick easy solutions to life’s tough problems? I certainly hope not, because if your life is like mine and those of my colleagues here, it’s never that clean and neatly arranged – life is just plain messy!

    Marketing is a difficult, complex and widespread discipline, vastly misunderstood by the rank and file and by many of it’s practitioners. It takes YEARS of experience to master even the rudimentary elements in a coherent fashion, to be able to apply them in some fashion to a company or organization’s challenges, to identify and isolate the problem, and devise a strategy to combat it with well-thought-out tactics that do more good than harm, won’t break the budget and will return many times their cost. That’s a tall order for any single discipline, but marketing covers roughly 20 different disciplines within it, all of which can and should be considered when assessing and formulating a plan of action. If you can fit that in a list, I’d love to see it.

    Don’t get me wrong, lists of reminders can be very helpful and useful as a memory joggers of the various rough spots and pitfalls that can befall the forgetful. But I think the use (and overuse) of the catchy tip-laden headline is the lazy way to go. If our business attention span, our ability to learn new concepts, to absorb data and information, has sunk to the level where lists of tips guide your operative day, we are truly in a crisis. From the outreach side, they are a crutch for the lazy man, a cry for attention in the digital wilderness, where solid, impactful and dense information are traded away for quick thrills and easy clicks, screaming “Hey, look at my stuff, not that guy from the learned institute over there, I’m faster and easier.” They are the cliff -notes of a practice and a discipline that takes time and effort to learn, trial and error to master, and guts and determination and discipline to apply.

    Next time you see a list headline with 10 tips on anything, see if you can guess what at least five of them are before you open it. If you’re right, skip the list and it’s author and move on. I’m off to write the next entry, “10 Ways to Be Labeled an Old Curmudgeon Without Really Trying.”

  • Digital Marketing is Direct Marketing in Electronic Clothing . . .

    Digital Marketing is Direct Marketing in Electronic Clothing . . .

    With some prodding from Eric Mohr (http://www.linkedin.com/in/ebmdirectmarketingservicesllc )I gave some thought to the reputation of Direct Marketing in the digital age. I read and absorb hundreds of electronic messages every day in the marketing sphere, everything from blog posts to group discussion posts, to e-mails promoting upcoming webinars on marketing topics touting digital marketing techniques, ad nauseum . . .

    What that gives me, besides a huge headache from message overload, is a good scan overview of what’s up in the marketing space, who’s promoting what and what techniques marketers and consultants are using to help their clients succeed (usually). After all that reading, there was something in the back of my mind that bothered and irritated me about most of the promotions and webinar topics – and it finally dawned on me that they looked eerily similar to the promotions and conference topics I was seeing two decades ago pertaining to direct marketing techniques!

    Now, don’t get me wrong, I understand that the new digital marketing sphere isn’t a straight rehash of direct marketing – there are many differences in delivery, technology and targeting operations. What bothered me is the approach that new marketers took, the tone if you will, of the communications, which tends toward the downward focused and toward a certain smug word choice that hit me as an experienced marketer from a bad direction. The underlying meta-text in many of these messages tends toward something like “Gee, you haven’t figured out how to use e-mail effectively? We’ve known about it for a long time, here’s what we ‘experienced’ digital marketers have learned in the last two years”.

    Guess what, digital marketers, direct marketers who are experienced and have applied their experiences to the use of e-mail, video marketing, targeting and social media, have had it figured out for nearly half a century! There still needs to be a good headline(read: Subject line), the offer has to be compelling to drive response (read:traffic), you can still break up the copy sentence length to help improve readability (read: chunking), you still need to send the message to the ‘right’ people on the ‘right’ list (read: geo-tracking for local promotion, keywords and webtracking for global campaigns), and most importantly, you still have to have good data, and use it appropriately, to reach out to the audience, engage their attention, and prompt a response (read: drive click-thru).

    Clearly, good DM skills, like copy writing, offer formulation, list selection and data mining still have a place in the success of digital marketing, regardless of what the new label for them is. So, why have the large consumer companies tended to gravitate toward the “new digital marketing” agencies to set up e-mail campaigns, social media programs and the like, if those skills reside in abundance at their usual DM agency? Because, like everyone else, hanging the “modern” or “digital” moniker on something makes it the new, shiny, spiffy cutting-edge ‘thing’, that everybody feels is the magic bullet that will solve their marketing problems. What the digital folks have going for them is the carefully crafted perception that digital marketing is “cheaper” or even “free” compared to all that paper, printing, postage, nixies, BRE accounts, etc., and in some respects that’s true. But I don’t know anyone who selects a major agency or marketing firm based on whether they use the cheapest methods. They select them based on creativity, skills, and innovation of approach, passion and inspired thinking. So how did the less experienced (by their own admission and by historical fact) agencies end up capturing this business that the old, experienced guys are perfectly well suited to capture?

    Two reasons, I think.

    1) The old guys failed to adapt, like saber-toothed cats. When digital was developing, these more experienced marketers often doubled down on their traditional skills, beefed up their relationships with traditional clients and grew them, rather than branch out and create digital divisions or think tanks to investigate and develop talent and expertise in those areas.

    2) The younger guys were deeply steeped in computer skills and culture, and saw the opportunities computers represented based on a comfort with the new paradigm in a very hands-on way. It’s a short step from sending e-mail instead of printing and mailing business letters to bulk e-mail and social media promotion, when you already spend a majority of time behind a terminal out of knowledge and curiosity. If a computer is your greatest tool in life, everything starts to look like a good digital adaptation.

    The downside is, much like the shift in the publishing world from printed books and magazines (done by professionals) to desktop publishing in the late 80s early 90s – having the tools doesn’t impart the underlying skills and abilities to make the final product effective. Many a butt-ugly company newsletter was produced by unskilled administrative help, involving many unusual fonts, bad design, poor use of things like bold and italics, bad rules and underlining, and a host of ills that the pros learned to avoid in their formal training. But they could do it cheaper, get it out in ‘good enough’ form and move on to something else.

    Same is true here – the digital guys understand the delivery mechanisms and constraints being used today much better, avoiding spam filters, enhanced delivery, subject lines that conform and pass through firewalls, embedded imagery and the like – but that doesn’t make them copywriters, or graphic designers, or impart understanding of consumer purchasing behavior or emotional engagement – ever talked to a computer geek at a party – not the height of emotional involvement in the conversation, was it?

    We’ve got the tools on the digital side that traditional direct marketing could only dream of even ten years ago – the ability to track audiences down to the individual level based on behavior, not just transactional history – a huge boon to experienced marketers! Now if we can just get the two camps together, to use those tools effectively based on years of tried and true techniques of engagement, not just delivery, marketing can rise to the level of a pure science and really drive revenue and loyalty like never before – something to put on your Christmas list for this year, gang . . .

    If you liked this or found it helpful or insightful and want to read more, subscribe to the blog above – and don’t forget to pick up your copy of “The Marketing Doctor’s Survival Notes”

     

  • Get Top Results When You Crank Up the “Direct” in Your Direct Mail

    Get Top Results When You Crank Up the “Direct” in Your Direct Mail

    By its very nature, direct mail promotions are designed to be one-to-one communication vehicles. As marketers, we are all aware of this in the back of our minds, but in practice, sometimes the “direct” portion drops off the map, and we end up producing unplaced promotional brand ads in an envelope. If you want o see the best returns possible from your direct mail program, make sure the “Direct” angle gets full attention.

    There are several ways to rev up the “you” in your programs. The most effective one starts with the concept of the mailing itself. As you envision the final mailing, conceptualize your offer, the list, the copy platform, the thematic graphics and other elements, get a good fix on your target audience for this particular mailing.

    The “It” Person

    Now take this to the next level, and picture in your mind a specific individual who fits the descriptors and parameters of your typical customer in your target market. Ask some key questions about your mailing with regard to this person: 1) Would this mailing appeal to this person? 2) Is the offer suitable for them and their needs? 3) Would this copy and these graphics attract their attention and resonate with them in an emotional way? 4) Is there enough reason for them to respond, to pay, to write a check and send it in?

    If the answer to any of those questions is no for that mythical person in your head, then adjust, correct, edit and revamp until the answer is yes to all of them.

    Copy is King

    Many of these personal elements start with the copy. Often, the offer is what it is, and either can only be changed minimally to match the audience or is inviolate based on the time and resources available. If you’re in that box, then the solution is to start with the copy.

    The word “You” is extremely powerful – indeed, you can’t write a true direct mail piece without it. If your copy speaks directly to that person in your mind, you are by fiat having that one-to-one conversation, and must use “You” to address that person directly, in first person voice. In today’s highly digital climate, the use of a person’s name in the copy is almost passé, but you would be surprised how little it actually gets used, aside from personalized laser letters. For postcards, fixed multi-page packages, and other formats, digital technology allows for the use of the recipient’s name and other information in repeated appropriate fashion, to juice up your message and really push the audience’s emotional buttons. This will drive your point home almost as powerfully as the word FREE in the offer, and will draw in the reader and involve them in your description and your message.

    Good copy for direct mail should tell a story. Listing benefits, describing features has its place, but the meat of the piece is a message directly specifically at the reader like there is no one else around, and it’s just the two of you having a short conversation. The story should be illustrative, persuasive, cohesive, and have a point. No matter how long it is, (and there are endless debates about copy length – see Hershel Gordon Lewis for details on both sides) you should make a point, explain why your point is the best, make your point again, and get out after asking for the order.

    Let the Data Be Your Guide

    To be able to write persuasive, effective copy, to concoct an effective working offer, you have to really know the audience. You can get to know the audience, but to do that, some research is in order. Carefully select your list to be as homogeneous as possible, to select as many similarities as you can to define the audience as finely as you can. That list if selects is the basis for your research. In order to get to know those people (and a market never bought anything, people buy products), you have to have an actual conversation with a few of them, to pick up the subtleties, the similarities and the things that really push their buttons emotionally that get them going, that get them excited.

    To help visualize the audience better, pretend to have a conversation with someone representative of the target group, and ask yourself these questions:

    1) How does this person speak, what word choices do they make?

    2) How do they synthesize the information you are presenting? Do they parrot it back to you verbatim, or do they absorb, summarize and paraphrase your concepts?

    3) Do they pick up and use any jargon you use related to the product?

    4) Does the product seem to be something they need, or just want?

    5) Do they seem to understand the product you are offering or are they just being polite?

    These ideas should give you plenty of ammunition with which to shoot down your current work and start from scratch, to really personalize your direct mail and make them truly “Direct” to the audience. Apply these techniques to your last project, recreate it with the new approach, and A/B test it against your control – you will be surprised at the results.

    If you thought this makes sense, and you’d like more information like this sent right to your inbox, subscribe to my blog above right, and don’t forget to pick up your copy of “The Marketing Doctor’s Survival Notes”

     

  • Fundamentals Can Save Your Advertising Program

    Fundamentals Can Save Your Advertising Program

    As a consultant, I read – a lot – every day, about different marketing approaches, different angles and aspects of marketing, from social media trends to mobile, to automated e-mail, to article marketing, and a huge variety of other things that bombard my in-box every day, both electronically and in the snail mail and online. With all that reading and absorbing comes some inherent sense of how current corporate professionals in the marketing field are going about their work, what they focus on, what they feel is important, what’s hot and what’s out of fashion.

    In all that absorption, I get to analyze how those marketers work, and how effective their efforts are. I also get called upon to critique their work from time to time, and let them know how a “knowledgeable” audience might view their performances. I was judging a series of ads the other day for a survey of magazine ads and their effectiveness, and I was amazed at how many of the B2B ads didn’t incorporate even the most fundamental, basic elements that should be in all advertising. Top professionals at high-priced agencies were creating ads read by, and hopefully responded to, by other professionals – and there were lousy headlines that were far from compelling if there was one at all, lists of product features with no associated benefits, copy that was difficult to decipher, let alone read and be persuaded by, and a host of other ills that most college-trained marketers have a good handle on by year two. I was amazed and astounded that large, profitable companies with marketing departments staffed with educated, qualified professionals were paying for this level of performance from their agencies, or worse, producing this kind of product themselves!

    Sure, it’s easy to rely on others to cover the basics, and you hope that the high-paid pros know better and they shouldn’t need much supervision. And it’s easier still to simply look at last year’s or last week’s effort and say, “yeah, good enough, run that one again” and perpetuate the poor construction, bad design, lousy and ineffective headlines, poorly-written copy that is neither persuasive or compelling. If it wasn’t, we’d be out of business. But the truth is, if these pros had simply focused on the fundamentals, their work would improve in both effectiveness and creativity.

    1) Get me involved. Write a real headline, one that compels me to read further, that poses a problem a challenge, asks a question, declares a position or benefit.

    2) Write and design it so even I can read it. Real type fonts, in a decent size, in a contrasting color, either in columns, wrapped around an image, bannered at the top or bottom, somewhere that my eye can track it and make sense of it. Make it compelling, readable, persuasive, tell me how it will make my life easier, faster, better, lighten my workload, solve a problem, keep me sane, let me sleep at night, beef up my paycheck, cut my expenses. Tell me the benefits of the product or service, not just what it includes or is comprised of. Tell me something to make me feel I “need” what you’re selling, hopefully leading me to . . .

    3) Include a call to action I can respond to. I get through the headline, it drives me to read the copy to learn more, it ends, and . . . nothing! Give me a phone number, a specific web address, an e-mail or physical address, an offer of some kind, a place to go to learn more, see the product, make a purchase, someone to call to order one, something!

    4) Lay it all out so it naturally drives me to that offer. Americans read left to right, to to bottom, its deeply ingrained in our psyche to do so, so that we may all absorb information in uniform fashion. Don’t fix it if it isn’t broken, start at the top, (it’s called a headline for a reason) and work your way down. Leave the collages for grade school, keep the fancy special effects for the YouTube video – just design it in a way that is pleasing to the eye and supports the other elements.

    5) Make the images and the text support each other and work TOGETHER to get your point across. I can’t tell you how many ads I reviewed that contained an image that had virtually no bearing on what was being sold or discussed. It was either a product shot with no identification or name, no branding, or known function or relevance to the headline or offer, or a shot of some landscape or character that had no real bearing on what was being discussed. You’ve spent a lot of time and money finding, modifying or creating that image, make it work to your advantage to help sell the concept or idea you’re conveying.

    Just following these five guidelines will improve your publication and print advertising immeasurably, and put you ahead of 70% of the highly paid agency professionals that crank out B2B ads on their lunch hour . . . you might even make a sale!

    If you found these helpful, or disagreed with these insights and would like to let me know . . . subscribe to this weekly blog above. And, don’t forget to pick up a copy of “The Marketing Doctor’s Survival Notes”

     

  • Personalization Boosts Response, But Can Be Overdone

    Personalization Boosts Response, But Can Be Overdone

    We’ve seen studies, a few released very recently, that suggest that personalization of direct marketing materials, including print and e-mail, boosts response significantly – in some cases as much as 3-400% of the blind “A” side of the test. But there was an interesting study among them that perhaps showed the risky downside to this type of approach. Apparently, personalization CAN be overdone. But you’d be surprised how far you have to go . . .

    The study we read told of a DM control package that had been declining from fatigue after nearly 6 months of heavy mailing. The commissioners of the test decided to test personalization, but in a new way. They personalized the letter in multiple places, and progressively added incidents of personalization as the letter progressed, per segment of the test. Segment One was mailed to a random list select of the house list, and contained a personalized greeting. Segment Two was mailed to a similar random list pull but the letter had a greeting and another incident further into the body of the letter that was personalized. Segment Three was mailed to a similar list and contained three incidents of personalization, and so on. All data was composed of elements contained in the address block of a five-line address containing job title and company name.

    When the results were read and analyzed, the staff was astonished to see response rates continue to rise through segment 14! In a two-page marketing letter there were fourteen instances of personalization before the results started to flag. The package didn’t drop back below profitability until Segment 22! Clearly, people like reading about themselves, and as a result, feel you know them and are safe to buy from! The rise of the rate was roughly linear from one incident to 14, and tailed off sharply from 14 to 22 and dropped off less sharply after that. Seems it takes a lot to overdo personalization, at least as used in this study.

    I get the feeling that most mail package probably wouldn’t get to 14 before dropping off, based on how much imagination is usually put behind this portion of the marketing effort. Just dropping the name in the copy 14 is not going to do it! To test this, simply read the letter out loud to yourself.

    Have you ever been engaged with a retail sales person who had only gotten partially through their “Training” but got to the part where they were told to use the customer’s name whenever possible to help “connect” with the customer on a personal level? The overuse of your name in the conversation in unnatural places becomes annoying, then grating, then off-putting to the point where you want to stop the interaction and walk away.

    With that experience in mind, read your letter out loud and see at what point your tolerance for the use of your name and other info seems to peak. Now, subtract one incidence, and that’s likely the sweet spot for that particular letter or package. Now you have a baseline, and can test above and below that number and see how accurate your initial read was.

    Keep in mind, too that there is a gold mine of information in that address block, if you’re willing to make a few leaps. If you have accurate salutation and prefix information, you likely know marital status, gender, and to some extent, age. Ms. Brittany Jacobs isn’t likely to be 75, or married, or likely to buy orthopedic shoe inserts or support hose. You get some of this at least in a reinforcing capacity, from your list segmentation selections. And you can use all parts of the address block beyond the address.

    There are data overlays that can be appended based on zip code that can give you a read on income, age, and other data down to the block level. Combine that with the job title info, and you have a pretty good picture of your prospect. Use street names, city and state info, job title, whatever you can to build a box of credibility around your offer. Now you just have to find a creative way to work those elements into the conversation so that they appear to be accurate but are really vague. If you’re having trouble with this, try imagining you’re setting up a fortune teller booth at a carnival – they use this same technique to read cues from you to weave a story that sounds believable. It’s like they KNOW you!

    This may seem deceptive, or underhanded, sneaky, etc. but ethically all you’re doing is making some educated guesses, and feeding the information you have that is freely available back to the audience on a specific basis – nothing sneaky about that! Let your creativity run wild, build a conversation with as much credible personalization as you can – you’ll find it gets harder once you get above 7-8 incidents. And now that you know that the average person’s tolerance level is higher than that, go for it!

    Test personalization on your next package, and see how much it boosts your response – in today’s digital world, there’s no reason not to . . .

    If you found this information valuable, and would like more of it, be sure to pick up your copy of “The Marketing Doctor’s Survival Notes” . . .

     

  • Publish or Perish – By What Definition?

    Publish or Perish – By What Definition?

    In today’s social media-immersed, blogosphere saturated, media-driven, net savvy world, the nature of publishing has certainly changed. The very definition of publishing has changed as well – but is that a good thing?

    The Internet has provided the everyman a unique opportunity to broadcast their innermost thoughts to the world, no matter how inane or irrelevant, with no editing, correction or restraint. While this may seem freeing, in the end it has lead to a huge, nearly unnavigable mass of questionably valuable information.

    Now when researching a topic, you certainly have more information available and in a more convenient format – but is it valid, accurate, vetted and unbiased? Probably none of the above in most cases.

    This glut of information has given rise to some unique phenomenon as well – the speed with which urban legends develop and spread is breathtaking compared to just a decade ago. Viral information can be more damaging than real viruses, and travels faster, and with greater impact! Cyber-bullying is now an additional concern parent’s have to deal with, and the youth of today have diluted the accuracy, eloquence and power of their native English nearly to the point of unintelligability, in the interest of speed and convenience, holding true to an artificially-imposed brevity limit. Progress . . .?

    Internet publishing has some tremendous advantages, in speeding the exchange and sharing of scientific, philosophical, cultural, economic and ideological information. In the old days, when a book or magazine article was “published” in print, a whole host of scholarly, educated, experienced professionals read, fact-checked, edited, contributed to and proofed a work before it was released to the public. This may have slowed the release of information, but it gave the information a fighting chance to be at least passably accurate and honest.

    Today, most of those professionals have been rendered obsolete, and those skills are rolled up into a single individual – the author, right or wrong.

    What does all this have to do with marketing? Simply this: take care in assessing what you “put out there” to market your company, build your brand, promote your products – one false step not only travels faster than you can catch, but is permanent, residing in servers and living on hard drives around the world!

    Good luck all you nascent publishers out there!

    Be sure to pick up my published efforts, “The Marketing Doctor’s Survival Notes” – Amazon/CreateSpace can have it to you in a just a couple of days!