For those of you with less than pure thoughts, got ya! I don’t write on customer service issues very often, once or twice a year,
With the recent rise in attention among marketers to customer engagement, and customer experience, customer journey, call it what you like, event marketing has risen
The rise of the machines, and the fear associated with it among humankind has increasingly crept into popular culture, in some subtle and not-so-subtle ways.
There are an awful lot of misconceptions about what branding is, how branding works, what purpose it serves, how much time, money, and energy should