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Category Archive for ‘Management’

Good Customer Service MAKES Your Company Money

One of the hallmarks of a strong b-to-c company is the reputation of their customer service approach. Think how much the CS interaction defines the

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Publish or Perish – By What Definition?

In today’s social media-immersed, blogosphere saturated, media-driven, net savvy world, the nature of publishing has certainly changed. The very definition of publishing has changed as

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Think Twice Before You Hit Send

Everyone makes mistakes – I don’t care who you are in life, you’ve made a mistake or two along the way, it virtually unavoidable. In

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Change Is Good

Change is generally good, for a majority of the people, a majority of the time. However fear of the unknown often retards the advance of

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Teamwork Pays Off

After one of our recent brutal winters, including over 4′ of snow, we paid the price for them by replacing the 28-year-old roof on our

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